Terms & Conditions

Shopping Procedure

• Thank you very much for your orders. You will receive an 'Order Confirmation' email by the system automatically once you confirmed and completed the payment process.
• We will send a 'Shipping Confirmation' email to you after we have dispatched your order within 3 working days upon receipt of payment from Paypal.
• There might be delay if Paypal delays the process of payment to some countries.

Payment Methods

• All prices shown are listed in Hong Kong Dollars as base currency. You may switch to a fixed rate in US Dollars by switching the currency on top. It is always a fixed 7.8 exchange rate by the Hong Kong Government.
• We accept Visa, MasterCard, American Express and PayPal. All credit card transactions are processed securely by PayPal. It is NOT necessary to have a PayPal account in order to make a payment. PayPal uses the best commercial encryption technology. We receive payment from PayPal without ever seeing sensitive financial details like your credit card or bank account numbers.

Delivery Methods

• Hong Kong orders are shipped by SF Express or our local courier team. All deliveries are made within 3 days after paypal process. Please go to below link to track their order delivery status in our page.
• http://www.loveramics.com/pages/track-orders

• For China orders, please buy from our China website with proper VAT invoices:
• http://loveramics.world.tmall.com

• International orders are shipped by DHL by default. You should get it within 1 week after parcel dispatch.
  
  
• You may also able to go the below websites to track your orders:
• SF Express https://htm.sf-express.com/
• DHL http://www.logistics.dhl/hk-en/home.html
• In the rare circumstance that your item is missing from your order please follow the directions or contact customer service at eshop@loveramics.com.

Return & Exchange

• If the product is damaged or do not correspond with how the product was presented on LOVERAMICS Online Shop, you have the rights to claim within 7 days or receipt.
• We recommend you to check breakage and issues immediately after receipt of goods and provide photos to our representative. We will replace a new one to you with a reasonable shipping option.
• We are proud to say our breakage rate over the past is outstanding at below 1%
• If you would like to return the products for no specific reason, please notify us within 7 days, and send them back to our warehouse in Hong Kong with original gift packaging with undamaged barcode and stickers. (paper box can be an alternative).
• Products must not be used, and original tags must be on. Once we receive them we will be happy to REPLACE with something of the same value.
• We only exchange and replace for damaged or unsatisfied products, we do not refund in any circumstances.
• Please contact customer service at eshop@loveramics.com 

Customs Charges

• We don't add taxes, VAT, or other hidden charges. You pay us exactly the price we marked on website ,i.e. goods subtotal + shipping cost.
• You are subjected to import duties, Value added tax, customs handling fees, etc. based on import regulation of your countries. 
• Although usually, you won't be taxed with values smaller than a number. However, the rules are different in every country. Unfortunately, there is no way for us to state them all in this one-world platform.
• You may inquire your local DHL agents, or your country's trade bureau for more information.

Shipping Charges

• We offers worldwide shipping to most countries. Shipping charges are calculated by the system automatically.
• In specific countries listed here, we provide free shipping with certain amount of purchase. They are listed below. https://www.loveramics.com/pages/shipping-information
• We ship everything out of the Hong Kong warehouse, where our headquarters is. That explains the difference in shipping terms.
• All international shipping is done by DHL as default service provider.